Frequently Asked Questions

allergen information

If you are highly allergic to nuts, wheat, soy, and/or gluten, Lagusta’s Luscious chocolates may not be for you! If you have any questions about a specific allergy or cross-contamination, feel free to email

All of our chocolate contains soy lecithin as an emulsifier, approximately .03% of the total ingredients.

We use nuts in many chocolates. Each chocolate will have it in the name and/or denoted in the ingredients.

We currently use gluten in only one seasonal confection: springtime Matzo Toffee. This means that our space isn’t 100% free of gluten, but use it very rarely and do our absolute best to keep things completely separate to limit any possible cross-contamination.

Though we take care to reduce cross-contamination, we cannot guarantee that any of our chocolates are free from small particles of any allergen because we work in a very small space.

Full ingredients are always listed on the website descriptions and products.

Lagusta’s Luscious is an all-vegan facility, but because our bulk chocolate manufacturer also manufactures milk chocolate, there is a very very small chance of dairy cross-contamination. Our chocolate manufacturer guarantees any cross contamination would be parts per million and they have an extremely rigorous cleaning and testing procedure to avoid cross-contamination.

shipping information

Privacy Policy

If you’re looking to order for local pick up at 25 N Front St New Paltz, NY, you can order here:

We make everything by hand and always aim to ship within 1-5 business days. We work super hard to make sure all packages go out ASAP—usually within two days! We make everything in small batches by hand, so sometimes orders take a few extra days due to production needs. We only ship and process orders from Monday-Wednesday to reduce any risk that a package sits over the weekend in a post office, due to higher temperatures and the risk of your precious chocolate melting!

Lead times are often longer during holiday periods, so please place your order early to ensure we’re able to produce and fulfill your order. Please note in the comments to your order if you’d like us to ship your order to arrive on a particular day.

Please note that only some methods of shipping have guaranteed transit times. UPS Next Day Air options are guaranteed next business day arrival from ship date, and USPS Express is a guaranteed 1-2 day transit in the United States. Shipping via Priority Mail or other methods will not guarantee your package arrives on a certain day. If you select a faster guaranteed shipping option please be aware that normal lead times for production still apply to make your treats!

  • We offer shipping via:- USPS Priority Mail (1-3 days shipping to most areas, please consult delivery time map below. Delivery times are not guaranteed and often times are just estimates. During this time of COVID-19 crisis, the USPS shipping estimates have incurred extra days, and often there are additional unforeseen shipping delays. You will receive tracking information from us once your package has shipped, please access details through that number to check on the status of your order.For the time being we have suspended our UPS options, but hope to re-instate them in the coming months:
    – UPS Ground (1-7 business days not including weekends and holidays, often slower than Priority Mail to most locations except Eastern US.  Please consult delivery time map at the bottom of this page.)
    – USPS Priority Express Mail (1-2 days guaranteed)
    Guaranteed UPS option (Next Day Air, 2nd Day Air, 3 Day Select).

Please be aware that if shipping to an NY area address your best guaranteed option may be UPS Ground as they may guarantee next day delivery within a certain area. Refer to the map at the bottom of this page for exact shipping times.

We ship to all of the United States. Regrettably, we can not ship elsewhere (including Canada, so sorry!) at this time.

Please be aware that chocolate is a perishable material and is susceptible to all manners of weather (heat, humidity, freezing, etc.). We package our chocolates with the utmost care and offer thermal options for hot conditions (cold packs and cold wrap) but can not control what the carrier does with your package! Kindly ensure the shipping address is correct, the package can be accepted upon first attempt so it’s not returned to the carrier, and that the package is not exposed to the elements when delivered.

We cannot offer refunds or returns for your chocolate if damaged due to shipping issues.

If you’ve selected “Shop Pick Up” as your shipping option, we will email you when your order is ready for pickup.

We include a Cold Pack with your order from May-September. $6 is automatically added to each order for the Cold Pack and to account for the extra weight added by it in shipping. If you are shipping your chocolates to a destination over 65°F at any time of year, we recommend adding a Cold Pack to your order as well as selecting a overnight shipping option. We can’t guarantee that your chocolate will arrive unmelted, particularly in very warm climates or if the package sits on a hot doorstep all day, but it will cut the risk of melting. Our ice packs are reusable: just refreeze them!

During the summer (May through September) we only ship on Mondays, Tuesdays, and Wednesdays to help keep your chocolates from melting over the weekend postal break. If this is an issue, or you need an arrival scheduled differently, e-mail and let us know!

We are unable to split an order and ship to multiple addresses. If you wish to ship to multiple addresses you’ll have to place multiple orders. You can have numerous “ship-to” addresses in your address book for just this purpose. Please do not place an order and ask to split a shipment in the comments section as this will delay your order and may result in the cancellation of the entire order.

Regrettably, if you do not provide a correct address and thus your chocolates do not get to you and returned, we cannot resend the same chocolates back to you because they will have suffered a significant decrease in quality. Be sure the address you enter during checkout is correct!

We use bio-degradable cornstarch peanuts for packing material. However, some packages may contain other packing material such as paper, candy pads, plastic bubbles or bubblewrap, etc. We re-use clean packing material as much as possible and receive material from local businesses to re-use. We try to re-use first and then use new packing materials so rest assured that we have not, and would not, purchase plastic packing materials!

Please feel free to contact us via email or telephone for any shipping questions.

gift wrapping

If you select the gift wrapping option when checking out, we will wrap your treats with 100% post-consumer recycled paper and biodegradable (compostable!) ribbon.

As always, a handwritten note is free, just include the text in the “special instructions” box when placing your order. If your note is real long, we might need to print it out onto our stationery. : )

Please note on your order if you’d like your items wrapped separately, otherwise we will wrap them together. 

caring for your chocolates

For best flavor and texture, bring chocolates to room temperature before eating.

Like most foods, confections are better when fresh. We recommend eating all filled chocolates within one week. Caramels should be eaten within two months, and solid chocolates will last up to three months.

Store all chocolates at cool room temperature or in a sealed container or ziploc bag in the refrigerator (to avoid condensation forming on your chocolates!). Never freeze chocolate, which will dull its flavors.